For customers outside Europe.
Initial shipping refunded.
If the client desires to exchange a product that does not suit him, he can send it back in pristine condition, in its original wrapping. A voucher with an equivalent value to be spent on the Website will be sent to him by email at validation of his exchange.
RETURNED PRODUCTS ARE FULLY REFUNDED TO THE SAME PAYMENT METHOD USED FOR THE PURCHASE. RETURNS ARE FREE OF CHARGE AND A PREPAID SHIPPING LABEL IS INCLUDED IN EACH PACKAGE.
PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, AND IN THEIR ORIGINAL PACKAGING. ALL TAGS FOUND ON THE PRODUCT MUST REMAIN INTACT AND ATTACHED TO THE ITEM IN THEIR ORIGINAL POSITION.
DE BONNE FACTURE RESERVES THE RIGHT OF REFUSAL FOR PRODUCTS THAT DO NOT CONFORM TO THE CONDITIONS MENTIONED IN THE GENERAL SALES TERMS AND CONDITIONS. IN THIS CASE, THE MERCHANDISE WILL BE SENT BACK TO THE CUSTOMER.