DE BONNE FACTURE SAS.
63 RUE SEDAINE 75011 PARIS FRANCE
SIRET: 535 247 704 00047
VAT : FR 80 535 247 704 000 21
CONTACT : CARE@DEBONNEFACTURE.FR
De Bonne Facture is a brand registered at INPI. The integrality of the Website and its downloadable content is the exclusive propriety of the company DE BONNE FACTURE SAS. No reproduction or representation, even partial can take place without the written consent of De BONNE FACTURE SAS.
Limitation of Responsibility
The content provided on the Website is delivered for information purposes. The existence of a link from this Website towards another Website does not constitute a validation of that website or its content. The user should use this information with care and critical thinking. The responsibility of De Bonne Facture will not be engaged in case of information, opinions, and recommendations expressed by third parties.
1- General Information
The following General Terms of Sale (hereafter known as « General Terms ») govern the relationship between users of the website www.debonnefacture.fr (hereafter known as « the customer » or « you ») and the merchant debonnefacture.fr who belongs to the company DE BONNE FACTURE SAS, with a share capital of 20 000,00 euros, and headquarters located at 63 rue sedaine, 75011, France, registered at the Registre du Commerce et des Sociétés de Paris under the number 535 247 704 (hereafter known as « the brand »). These General Terms of Sale are the only ones applicable and replace all other Terms, except express and written derogation from De Bonne Facture.
De Bonne Facture may modify some specifications of its General Terms, therefore it is necessary that they be read again before each order on the website www.debonnefacture.fr (hereafter known as « the website »). These modifications are valid as soon as they are online will not apply to previous contracts. Each purchase on the website is subject to the General Terms applicable at the date of the order. In using the website, the client accepts and respects the General Terms without reservation.
The website enables the brand to sell textile products and accessories made by and/or for the brand (hereafter known as “products”) to users browsing on the website www.debonnefacture.fr. The client declares being at least 18 years of age and having the legal capacity or having parental authorization enabling him to place an order on the website. The website does not permit buying products for purposes of reselling. The website will also have the right to refuse orders that will be judged abnormal.
Every order placed on the website implies full agreement of the client to the General Terms.
2- Placing an order
The order process is composed of three (3) steps. Once the client has chosen his products (size, color, quantity) and confirmed his “Cart” he must :
- Sign in
- Accept the General Terms of Sale by checking the box provided for that purpose on the page that summarizes the order,
- Select his mode of payment.
Once the mode of payment is selected, the client will have to proceed to the payment of his order that will formalize the selling contract binding him to the website.
3- Product Information
Only the products that appear on the website on the day of the order are offered for sale.
The product and prices offered are valid in the limit of available stocks, as long as they are visible on the website. The photos illustrating the products offered for sale are non-contractual.
Prices are indicated in euros and including all taxes, excluding shipping cost, participation to order handling costs and wrapping costs. The shipping costs, participation to order handling costs and wrapping costs will be indicated in the cart of the client, before final validation of the order. The value-added tax is the one in force on French territory.
The prices are the ones that appear on the website at the time of the order.
The lump sum of participation to shipping costs will be reminded to the client on the shipping page of the order, and will be invoiced to him at the end of the order on the order summary, in addition to the price of the selected products.
The website will fulfill the order of the client in the limit of available stock. If one of the ordered products is not available in stock, the website commits to contact the client by email in a maximum delay of 15 days after order date, in order to inform him and indicate to him in what delay this product could be delivered to him. The client will then be able to maintain his order or cancel it. In case the order is maintained and delivered partially, the client will be charged only the price of the delivered products according to availability.
The website ships in metropolitan France. For any order abroad, please directly contact our customer service at firstname.lastname@example.org.
The order will be delivered to the address that the client will have indicated during his order.
When the item is available in stock, the estimated delivery date is determined by the two following elements:
1.The expedition lead-time (24 to 48H) starting on the business day following the day of reception of the order: checking the reliability of the information entered by the client starting with reception of the payment + preparation of the order + taking into account of the parcel by the transporter.
2. The lead-time of delivery of the parcel of the client by the transporter.
The delivery deadline of the order to the client will be communicated to him on the website in his “order summary”. An order that is placed on a Saturday, Sunday or holiday will be validated and handled counting the next business day.
De Bonne Facture SAS is committed to making the best effort to ship the products ordered by the customer within the timeframes described above. Nevertheless, these timeframes are an estimation and any potential delay does not give reason for a damage claim. However, after this 30-day period, the customer has the right to cancel the order. The purchase amount will be refunded to the customer without delay, with the exclusion of any compensation or fees.
7- Secure payment
The website provides its clients the following modes of payment :
- Payment by Credit Cart (CB, VISA or Mastercard)
The debit of the client’s order is made at the validation of the order, in the condition that the authorization of debit of his account has formerly been received from the competent payment centers, otherwise his order cannot be taken into account.
The server of the bank is secuted by S.S.L (Secure Socket Layer) crypting, in order to protect in the most efficient way all data linked to payment means, and that at no time the bank data of the user will transit on the informatics system of De Bonne Facture.
In keeping with the commitment of the Website on security of payments, the clients are informed that the Website verifies the reliability of information entered when an order is registered.
This initiative is in line with the will to fight against credit card fraud on the Internet and protect consumers. Therefore, the customer service of the Website can ask the client, in some cases, further information (such as: copy of ID, proof of address) in order to validate his purchase and ship his parcel.
In that case, in order to insure the shipping of the order in the planned lead-time, the Website recommends giving a phone number at which the client will be easily reached, and confirm the information entered, or send back the required documents in the same day.
8- Right of withdrawal with compensation
The client has a lead-time of fourteen (14) days starting with reception date to return the product(s) he has ordered (ART. L121-20 of French consumer law).
If the last day of the lead-time is a Saturday, a Sunday, or a Holiday, the lead-time is reported to the following business day.
The product(s) shall be returned in pristine state and original wrapping at the following address :
DE BONNE FACTURE
63 RUE SEDAINE
The product(s) shall be sent with a return note sent by e-mail by customer service of the website that the customer will have contacted at the following address : email@example.com.
The return cost for the parcel will be taken in charge by the website. As soon as the return request will be validated by De Bonne Facture, the customer service of the Website will send to the client by e-mail a note to be put inside the transporter slip and to be glued to the return parcel.
If these conditions are filled, the Website will compensate to the client his order, in fifteen (15) business days starting with the reception of the products by the Website.
9- Exchanges and returns
- Free exchange & returns within 14 days.
De Bonne Facture reserves itself the right of refusal for products that do not conform to the conditions mentioned in the general sales terms and conditions. In this case, the merchandise will be sent back to the customer. Should you decide to return an order for refund, please note that De Bonne facture cannot be responsible for any customs duties or fees associated with that return shipment, and that any incurred costs will be deducted from your refund.
10- Customs, duties and taxes
All international orders are shipped delivery duties unpaid (DDU). Customs, duties and taxes are included in the item price or shipping cost.
Unfortunately, we are cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. any applicable fees will be collected from you by the carrier upon delivery.
Please check with your local customs office to determine what these additional costs will be prior to purchase.
Should you decide to return an order for refund, please note that De Bonne facture cannot be responsible for any customs duties or fees associated with that return shipment, and that any incurred costs will be deducted from your refund.
All De Bonne Facture products conform to the following legal dispositions : Legal guarantee of conformity ; legal guarantee against hidden flaws resulting from an imperfection of the material, the pattern, or the production, affecting the delivered products and making them improper for use ; manufacturer guarantee, in function with the relevant products and brands.
All guarantees are excluded in the case of improper use, negligence, or faulty maintenance on the part of the customer, as well as in the case of the normal wear of the product, an accident, or force majeure. The guarantee by de bonne facture sas is limited to replacement or refund of products containing flaws.
The responsibility of De Bonne Facture SAS is limited to the purchase amount of the customer’s order.
In order to exercise these rights, the customer must notify De Bonne Facture SAS in writing of the existence of flaws within 7 days of their discovery. If no written notice is received by De Bonne Facture SAS within this 7-day period, the customer relinquishes all rights to this guarantee.
De Bonne Facture SAS guarantees a replacement or repair of products or accessories judged defective. Products sold on the website conform to strict inspection in France. De Bonne Facture SAS will not be held responsible in the case of non-conformity to the legislation of the country to which the products are shipped, which the customer must verify.
The photographs and illustrations that accompany the products on the website have no contractual value and will not engage the responsibility of De Bonne Facture SAS.
The customer is solely responsible for the choice of products, to their keep and use.
De Bonne Facture SAS recommends dry cleaning for all ready-to-wear items sold online, except for those labeled otherwise on the care label found inside the garment.
De Bonne Facture SAS will not be held responsible, or in error, for any delay or failure resulting from any force majeure generally recognised by French jurisprudence.
12- Data collection and freedom
Nominative information : personal information is handled to manage customer relation and business development. In conformity with French law “Informatique et Libertés” of January 6th 1978, updated with the law from August 4th 2004, the client has the right to access, amend or oppose to the data that concerns him. In order to exert that right, the client must send a written note to the following address :
DE BONNE FACTURE
10 RUE DE CRUSSOL
Web counter tags : Some pages of the Website can contain Web counter tags that enable to count the number of visitors on the Website and/or provide to the Website some indicators. These Web counter tags can be used with some of our partners, in particular to measure and enhance the efficiency of the website. The information obtained through these tags are strictly anonymous and simply enable to aggregate statistics on the visits of certain pages of the Website, in order to serve visitors better.
16.1 All circumstances independent of the will of De Bonne Facture SAS and of the customer, which prevent the normal execution of their obligations, are considered reason to exonerate De Bonne Facture SAS and the customer from their obligations, and lead to their suspension.
16.2 The party who invokes the circumstances described above must warn the other party of their occurrence, as well as of their resolution.
16.3 Circumstances or facts considered cases of force majeure will be those deemed uncontrollable, outside of the parties involved, unpredictable, inevitable, independent of the will of De Bonne Facture SAS and of the customer, and which cannot be prevented by them, despite all reasonable efforts.
Specifically, circumstances considered the result of force majeure or chance, other than those generally upheld by the jurisprudence of the French court and tribunals, are: blockage of transport or of stock, earthquakes, fires, storms, floods, lightning, interruption of telecommunication service, or personal difficulties with telecommunication service uncontrollable by the customer.
16.4 De Bonne Facture SAS and the customer will be in contact to discuss the circumstances of the event and agree on a solution, within which execution of the contract will be pursued. If the case where a force majeure has a duration of more than three months, the general sales terms and conditions can be terminated by the aggrieved party.
Integrality of the contract : the present General Terms of Sale and the order summary sent to the user form a contract summarizing the integrality of conventions agreed between the parties.
14- Applicable law - competent jurisdiction
19.1 The general sales terms and conditions are submitted to the application of french law.
19.2 All litigation, and all difficulty of interpretation, application, and contestation, as well as all difference of opinion relating to the non-contractual obligations and their results will be left up to the competence of French jurisdiction. The brand commits nevertheless to research an amicable solution before all legal action.
14- Intellectual property
The content of the Website (the brand, the styles, illustrations, texts, denominations, images, videos) is the exclusive property of the brand. Any partial or total reproduction of the content by any means and on any format or medium is subject to a prior and express authorization of the brand.
The brand cannot give the permission to copy, display or distribute content for which rights of intellectual property are not held. Any use of content in fraud of rights held by third parties is a counterfeiting crime that is severely punished by the intellectual property code. The brand cannot be held responsible for violation by a user of the rights held by third-parties and perpetrated by the user on the website.
To settle your disputes, you must send us a request in writing to De Bonne Facture, 10 rue de Crussol 75011 Paris.
One month later, if you are not satisfied, you can contact the CM2C mediation service simply and free of charge by submitting your file electronically at www.cm2c.net.