Order & payment
The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account. Easy returns – if something doesn’t fit, just return it to us for an exchange or refund. The following payments are accepted:
You can pay in 3x free of charge at checkout using Alma.
CHANGE AN ORDER
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you notice the mistake straight away, though, please send us an email at firstname.lastname@example.org to see if a modification can be made.
The website ships in metropolitan France. For any order abroad, please directly contact our customer service at email@example.com.
However, after this 30-day period, the customer has the right to cancel the order. the purchase amount will be refunded to the customer without delay, with the exclusion of any compensation or fees.
TAXES AND DUTIES
The prices of products are expressed in Euros inclusive of taxes but excluding customs duties.
All applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.
De Bonne Facture cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.
All orders are shipped with DHL and are fully traceable on their website. You can always contact them if you have questions regarding your shipment.
Alternatively, you can refer to the “Orders” section of your account to get general information about your order status.
Returns and exchanges
All returns are free of charge worldwide.
Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.) and according to the following shipping conditions.
All exchanges are free of charge worldwide.
Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. To put on hold an item, please contact us at firstname.lastname@example.org
Please follow the return instructions that are inside of the box and use the DHL return waybill.
For orders outside of the EU : For any return or exchange order outside of the EU, please contact us at email@example.com
In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice.
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