The data controller responsible for processing your personal data is:

• Company: De Bonne Facture
• Address: 63 rue Sedaine, 75011 Paris FRANCE
• SIRET: 535 247 704 00047
• Email: bonjour@debonnefacture.fr

Data Protection Officer (DPO): For any questions regarding the protection of your personal data, you may contact our DPO at: eshop@debonnefacture.fr

2. Use of Information

We process your personal data for the following purposes:

• Order management & customer service: contractual performance (Art. 6.1.b GDPR), retained 5 years from end of business relationship
• Newsletter & marketing communications: consent (Art. 6.1.a GDPR), retained 3 years from last contact or until consent is withdrawn
• Legal & accounting obligations: legal obligation (Art. 6.1.c GDPR), retained 10 years
• Website analytics & service improvement: legitimate interest (Art. 6.1.f GDPR), analytical cookie data retained 13 months maximum

3. Personal Data Use

Your personal data may be shared with the following categories of recipients:

• Our web hosting provider, for website hosting and maintenance
• Our secure payment service providers, for processing transactions
• Our carriers and logistics partners, for delivering your orders
• Our CRM and email marketing tools

We do not sell, trade or rent your personal data to third parties. Any data sharing is governed by contracts compliant with GDPR requirements.

4. Protection of Data security

We implement all appropriate technical and organisational measures to ensure the security, confidentiality and integrity of your personal data, and in particular to protect it against any loss, destruction, alteration or unauthorised access. These measures include data encryption, access controls and secured communications (HTTPS protocol).

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files placed on your device. We use:

• Essential cookies: required for the website to function properly (legal basis: legitimate interest)
• Analytical cookies: audience measurement and browsing statistics (legal basis: consent)
• Marketing cookies: personalisation of advertisements (legal basis: consent)

You may manage your cookie preferences at any time via the cookie management panel accessible at the bottom of our website.

6. Personal data

- What are your rights?

The general data protection regulation provides for rights of access, modification and deletion of your personal information.

• The right of access: your right to obtain confirmation as to whether or not personal data are being processed, and, where that is the case, access to the personal data along with details regarding the nature of processing.
• The right of rectification: your right to obtain the rectification of inaccurate personal data.
• The right of processing: your right to request the temporary suspension of processing of your data.
• The right of portability: your right to receive the personal data concerning provided to us, in a structured, commonly used and readable.
• The right to be object: your right to  object to the processing of your data, in particular for direct marketing purposes.
• The right to be forgotten: your right to erase your personal data.
• The right to restrict processing: your right for your data to be effectively 'frozen'; stored and not further processed.

You can submit your request by accessing by sending us an email at bonjour@debonnefacture.fr. We are committed to responding to your request within a maximum period of one (1) month from receipt. This period may be extended to three (3) months in the case of complex or numerous requests.

7. Right to lodge a complaint with a supervisory authority

If you believe that the processing of your personal data does not comply with applicable regulations, you have the right to lodge a complaint with the competent supervisory authority. In France, this is the Commission Nationale de l'Informatique et des Libertés (CNIL):

• Website: www.cnil.fr
• Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France
• Phone: +33 1 53 73 22 2

8. Unsubscribe to our newsletter

We use the email address you provide in order to send you information and updates about your order, occasional news from the company, information concerning related products and more. If at any time you wish to unsubscribe and no longer receive emails, detailed unsubscribe instructions are included at the bottom of each email, or by contacting us directly at bonjour@debonnefacture.fr.

9. Updates to this Privacy Policy

We reserve the right to modify this privacy policy at any time, in particular to comply with any regulatory, legal, editorial or technical developments. The date of the last update will be indicated at the top of this document. We encourage you to review this page regularly.

Last update : March 10th, 2026