Right of withdrawal
You have 14 calendar days to exercise your right of withdrawal, without giving any reason and without incurring any penalty.
This period begins on the day you, or a third party designated by you, take physical possession of your order. If your order includes several items delivered separately, the period begins when you receive the last item.
This right applies to any order placed on our website, whatever your country of residence.
How to notify us
You may inform us of your decision by any means that unambiguously states your wish to withdraw:
- by email to care@debonnefacture.fr
- by post to De Bonne Facture, 63 rue Sedaine, 75011 Paris, France
- using the model form below, which you may copy into an email or send to us by post
Using the model form is not mandatory. A simple email is enough.
To arrange the shipment of your parcel and generate your return label, you may also use our return portal.
Returning the items
You must send the items back to us without undue delay and no later than 14 days after notifying us of your decision. The deadline is met if you send the items before the 14-day period has expired.
Items must reach us in their original condition — unworn, unwashed, with tags attached and in their original packaging.
You may handle and try on the items as you would in a shop. You are only liable for any diminished value of the items resulting from handling other than what is necessary to establish their nature, characteristics and functioning (for example, items that have been worn outside, washed or damaged). In that case, we may deduct an amount corresponding to this loss of value from your refund.
Return shipping is at your expense. The cost depends on your destination and the value of your order:
| Destination | Return cost |
|---|---|
| France, Monaco | Free over €350, otherwise €8 |
| Italy, Spain, Portugal, Ireland, Luxembourg, Austria, Central Europe | Free over €350, otherwise €15 |
| Germany, Netherlands, Belgium, Nordic countries | €15 |
| United Kingdom, Switzerland | £15 / CHF 15 |
| United States, Canada | Free over €350, otherwise $20 / CAD 20 |
| Rest of the world | €40 |
This cost is deducted from your refund. It does not apply where the item is faulty or not as described, in which case the return is free whatever your destination.
If you would rather exchange your piece or receive store credit, the return is free worldwide. See our returns and exchanges policy.
A prepaid DHL label is made available to you once your request is complete on our return portal.
Refund
We will refund all payments received from you, including the delivery costs you paid when placing your order, no later than 14 days after being informed of your decision.
If you chose a delivery method more expensive than the standard delivery we offer, the additional cost remains payable by you.
We may withhold the refund until we have received the items back, or until you have supplied proof of having sent them, whichever is earlier.
The refund will be made using the same payment method you used for the order, unless you expressly agree otherwise. It will not incur any fees for you.
Model withdrawal form
Please complete and return this form only if you wish to withdraw from the contract.
To: De Bonne Facture, 63 rue Sedaine, 75011 Paris, France — care@debonnefacture.fr
I hereby give notice that I withdraw from my contract of sale of the following goods:
- Ordered on: __________
- Received on: __________
- Order number: __________
- Item(s) concerned: __________
- Name: __________
- Address: __________
- Date: __________
- Signature (only if this form is notified on paper): __________
For any question, our customer care team is available at care@debonnefacture.fr.
See also our returns and exchanges policy, which may offer you more favourable terms than the legal framework alone.